> ## Documentation Index
> Fetch the complete documentation index at: https://docs-staging-quickstart-revamp.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

> Learn how to check user profiles to troubleshoot issues

# Check User Profiles

1. Is user profile information correct at the source (authorization server)?
2. Generate and check the [HAR file](/docs/troubleshoot/troubleshooting-tools/generate-and-analyze-har-files), look for an `id_token`.

   <Warning>
     Before sharing a HAR file with anyone (including Auth0), ensure that you remove or obfuscate all sensitive data, such as:

     * Confidential user information
     * Personal identifiable information (PII)
     * Confidential application information

     To learn more, read the following articles on [Auth0 Community](https://community.auth0.com):

     * [Sanitizing HTTP Traces](https://community.auth0.com/t/sanitizing-http-traces/119488)
     * [How to Sanitize an HTTP Trace File Automatically](https://community.auth0.com/t/how-to-sanitize-a-http-trace-file-automatically/120583)
     * [How to Manually Redact Sensitive Information](https://community.auth0.com/t/how-to-manually-redact-sensitive-information/122554)
     * [HAR File is Too Large to Upload to the Support Case](https://community.auth0.com/t/har-file-is-too-large-to-upload-to-the-support-case/122488)
   </Warning>
3. Decode the `id_token` at [JWT.io](https://jwt.io) to see if it has the correct information.
4. Check any custom database scripts or rule logic.
5. Check if you called `/tokeninfo` endpoint and have a custom domain configured within Auth0. If so, you need to use `/userinfo` endpoint instead
6. Check if you called `/userinfo` endpoint properly. You should pass an access token. You should call this endpoint with the default Auth0 domain even if the tenant has a custom domain enabled.
7. Check if you specified the correct [scope](/docs/get-started/apis/scopes) to get an Access Token.

<Callout icon="file-lines" color="#0EA5E9" iconType="regular">
  See [the Monitoring page](/docs/deploy-monitor/monitor) for more details on each of the log events that can help you troubleshoot issues.
</Callout>

## Learn more

* [User Profiles](/docs/manage-users/user-accounts/user-profiles)
* [Normalized User Profiles](/docs/manage-users/user-accounts/user-profiles/normalized-user-profiles)
* [User Profile Structure](/docs/manage-users/user-accounts/user-profiles/user-profile-structure)